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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

Question 1

The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A. IP Address
B. Customer name
C. Host ID
D. MAC Address

Question 2

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
B. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
C. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
D. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

Question 3

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

A. Avaya Agent Desktop
B. Avaya one-X® Agent Desktop
C. Avaya Control Manager
D. Avaya Contact Center Orchestration Designer

Question 4

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A. Context Store Snap-In
B. Web Chat Snap-In
C. Presence Snap-In
D. Co-Browsing Snap-In

Question 5

What should a functional architecture discussion cover?

A. Customer evolution plans and Avaya solution to their problems
B. Network plan of the existing Infrastructure
C. Bill of Materials to quantify the costs
D. A design of the needed components and Interconnections

Solutions: