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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Employees of the Finance Department did not fully understand the awareness sessions. What should TradeB do to avoid similar situations in the future? Refer to scenario 6.

A) Extend the duration of the training and awareness session
B) Consider self-studies as the type of activities needed to address the competence gaps
C) Adjust awareness sessions to the target audience based on the activities they perform within the company

2. Scenario 3: Socket Inc is a telecommunications company offering mainly wireless products and services. It uses MongoDB. a document model database that offers high availability, scalability, and flexibility.
Last month, Socket Inc. reported an information security incident. A group of hackers compromised its MongoDB database, because the database administrators did not change its default settings, leaving it without a password and publicly accessible.
Fortunately. Socket Inc. performed regular information backups in their MongoDB database, so no information was lost during the incident. In addition, a syslog server allowed Socket Inc. to centralize all logs in one server. The company found out that no persistent backdoor was placed and that the attack was not initiated from an employee inside the company by reviewing the event logs that record user faults and exceptions.
To prevent similar incidents in the future, Socket Inc. decided to use an access control system that grants access to authorized personnel only. The company also implemented a control in order to define and implement rules for the effective use of cryptography, including cryptographic key management, to protect the database from unauthorized access The implementation was based on all relevantagreements, legislation, and regulations, and the information classification scheme. To improve security and reduce the administrative efforts, network segregation using VPNs was proposed.
Lastly, Socket Inc. implemented a new system to maintain, collect, and analyze information related to information security threats, and integrate information security into project management.
Based on scenario 3. which information security control of Annex A of ISO/IEC 27001 did Socket Inc.
implement by establishing a new system to maintain, collect, and analyze information related to information security threats?

A) Annex A 5 7 Threat Intelligence
B) Annex A 5.5 Contact with authorities
C) Annex A 5.13 Labeling of information

3. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on the scenario above, answer the following question:
Which of the following indicates that the confidentiality of information was compromised?

A) Modification of patients' medical reports
B) Service interruptions due to the increased number of users
C) Invasion of patients' privacy

4. The purpose of control 7.2 Physical entry of ISO/IEC 27001 is to ensure only authorized access to, the organization's information and other associated assets occur. Which action below does NOT fulfill this purpose?

A) Using appropriate entry controls
B) Implementing access points
C) Verifying items of equipment containing storage media

5. If an organization wants to monitor operations in real time and notify users about deviations, which type of dashboard should be used?

A) Tactical dashboard
B) Strategic dashboard
C) Operational dashboard

Solutions: