Exam Name: NAV 2009 Relationship Management
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Setup Relationship Management | 9% | - Marketing setup - Automatic communication recording - Duplicate search and email classification - Linking to customers, vendors, bank accounts |
| Topic 2: Integration and Reporting | 11% | - Export and analyze data - Link with sales, purchase, and service modules - Use relationship management reports |
| Topic 3: Task Management | 10% | - Transfer and update tasks - Close, cancel, or delete tasks - Create, assign, and schedule tasks - Set up teams and responsibilities |
| Topic 4: Address Book Management | 11% | - Configure address book - Create company and person contacts - Export contact lists and reports - Search and merge duplicate contacts |
| Topic 5: Organize Communications and Documents | 11% | - Manage attachments and interaction templates - Build relationships - Track emails, calls, and automatic logging - Use interaction wizard |
| Topic 6: Campaign Management | 12% | - Assign targets and segments - Track campaign responses - Analyze campaign effectiveness - Plan and launch campaigns |
| Topic 7: Opportunity Management | 13% | - Manage sales cycles and stages - Create and track opportunities - Forecast and estimate sales - Generate opportunity reports |
| Topic 8: Promotions and Segments | 13% | - Generate communications for segments - Create and configure promotions - Process and reuse saved segment criteria - Define and manage segments |
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