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Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
Installation and Configuration- System Deployment
  • 1. User, extension, and trunk configuration
  • 2. Initial installation and licensing
  • 3. Network and telephony integration
Security and Administration- Administrative Management
  • 1. User and system security
  • 2. Access control and permissions
  • 3. Best practices for system administration
SME Communications Solution Architecture- Platform Overview
  • 1. IP Office architecture and components
  • 2. SME communications solution design
  • 3. System capacity and deployment considerations
Applications and Services- Communication Services
  • 1. Call routing and hunt groups
  • 2. Voicemail configuration
  • 3. Unified communications features
Maintenance and Troubleshooting- System Support
  • 1. Log analysis and fault isolation
  • 2. Backup, restore, and software upgrades
  • 3. Monitoring and diagnostics

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP call will not be routed.
B) SIP Calls will be routed by the IP Office NAT table.
C) SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
D) SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
E) SIP Calls will be routed by the IP Office routing table.


2. A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?

A) G.729(a) for the SIP trunk and G.729(a) for the IP phones
B) G.711 for the SIP trunk and G.729(a) for the IP phones
C) G.711 for the SIP trunk and G.711 for the IP phones
D) G.729(a) for the SIP trunk and G.711 for the IP phones


3. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?

A) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
B) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
C) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
D) This sets the ports used by the IP Office for the Real Time Protocol (RTP).


4. Which two need to be programmed to accomplish this? (Choose two.)

A) Add the CLI information to the Account Code.
B) Add the client CLI information to the Incoming Call Route.
C) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
D) Create the Account Code in Manager.
E) Enable Forced Account Code on the ARS Dial out Short Code.


5. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending


Solutions:

Question # 1
Answer: E
Question # 2
Answer: C
Question # 3
Answer: B
Question # 4
Answer: A,D
Question # 5
Answer: A

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