Exam Name: Avaya Proactive Contact Solutions Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 133-S-713 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Configuration | - User and campaign management - System parameters and scheduling |
| Avaya Proactive Contact Solution Overview | - Core functionalities and outbound dialing concepts - System architecture and components |
| Integration and Reporting | - CRM and external system integration - Reporting and analytics |
| Troubleshooting and Maintenance | - Performance monitoring and fault resolution - Common system issues and diagnostics |
| System Implementation | - Initial system configuration - Installation and deployment considerations |
| Dialing Strategy and Campaign Setup | - Predictive and proactive dialing modes - Campaign optimization and performance tuning |
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