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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question 1

A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A. All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
B. A database backup has not been run recently.
C. Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
D. The dialer's disk capacity was not sized properly when the dialer was installed.
E. The db_maintenance script is not scheduled in cron.

Question 2

A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A. PIF Report
B. Event Monitor
C. PC Analysis Extract
D. List Distribution

Question 3

Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A. locale.cfg
B. dgswitch.cfg
C. master.cfg
D. dgcreate.cfg
E. opmon.cfg

Question 4

Which three features are available in soft-dialer? (Choose three.)

A. Agent Blending
B. Native Voice and Data Transfer (NVDT)
C. Wait For Beep Detection
D. Agent Owned Recall (AOR)
E. List Sharing

Question 5

A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A. The agents are using the search calling list function and manually choosing the wrong records forcalling.
B. The job was configured for a different calling list than the selection was run on.
C. The calling list being used was downloaded and overwritten during calling.
D. The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
E. The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.

Solutions: