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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three are settings for Vector Variables? (Choose three)

A) Length
B) Action
C) Stop Position
D) Scope
E) Assignment

2. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) Monitor variables
B) List trace variables
C) display variables
D) list usage variable

3. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) collect-digits
B) route-to-digits
C) converse-on
D) queue-to

4. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
B) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
C) Timetable can be used to schedule a LAN backup of the customer's data.
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

5. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Messaging skill
B) Route-to digits
C) Route-to number
D) Collect digits
E) Converse-on skill

Solutions: