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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE

A) flexibility
B) innovation
C) dependability
D) quality
E) cost reduction

2. Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A) no- operations management is concerned with ensuring the organisation is profitable
B) yes- operations management ensures there are sufficient goods produced to meet customer demand
C) yes- operations management is ensuring a company has the correct resources to create goods
D) no - operations management can also be concerned with the creation of intangible goods

3. The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?

A) yes- these individual objectives will collectively make up the corporate objectives
B) no- there does not need to be an alignment between functional and corporate objectives so they can be created at any time
C) no- the corporate objectives are set first
D) yes- the most important objectives from each department will be selected to create the corporate objectives

4. Dillan is an Operations Manager at Fancy Foods Ltd which is looking to expand the business into a new geographic are a. Dillan is doing some research into three potential locations for a new manufacturing and warehouse facility. Which of the following would be primary considerations for Dillan? Select TWO

A) room for expansion
B) potential business growth in the area
C) flow of traffic in the surrounding area
D) utilities services available
E) the availability of labour

5. Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

A) flexibility
B) speed
C) dependability
D) quality

Solutions: