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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) Any time during the hardware lifecycle
B) Upon expiration of a service engagement
C) Prior to the HW purchase
D) At the time of the HW purchase

2. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A) Hardware Refresh
B) HP Post-Warranty Care Pack
C) Purchasing an extended warranty
D) Upgrading with HP Contract

3. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?

A) Accidental Damage Protection
B) Defective Media Retention
C) Printer Installation
D) Asset Tagging

4. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Maintenance Kit replacement
B) HP Defective Media Retention
C) HP Post Warranty Care Pack
D) HP Refresh Services
E) HP Contractual Services

5. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Business downtime due to equipment failure
B) Saving up to 44% of the time to configure devices
C) Downtime during international business travel
D) Reducing the percentage of devices lost in transit
E) Ensuring a recovery time of 134 minutes
F) Confidential data exposure due to equipment theft

Solutions: