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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a customer whose network environment includes Microsoft Lync Server 2013 Standard Edition and Edge Servers. You create a group named HelpDesk You need to grant the minimum level of permissions necessary for members of HelpDesk to be able to enable or disable Lync users. What should you do?

A) Assign the CsAdministrator role to HelpDesk members.
B) Assign the CsUserAdministrator role to HelpDesk members.
C) Assign the CsServerAdministrator role to HelpDesk members.
D) Add HelpDesk members to the group RTCUniversalServersAdmins.

2. You support Microsoft Lync Server 2013 servers in your customer's network. The network includes two branches connected with a 10Mbps network circuit. The circuit has 2 Mbps of dedicated bandwidth for Lync voice traffic. RT Audio WB codec with 50 simultaneous calls is used.
Users report that calls between the branches are being dropped, and voice quality is degraded. You need to calculate a bandwidth for the RT Audio WB codec. What minimum required dedicated bandwidth should you allocate?

A) 34 Mbps
B) 2.5 Mbps
C) 3 Mbps
D) 3.5 Mbps

3. You support a customer whose Microsoft Lync Server 2013 environment includes:
-a single Standard Edition Server,
-a single consolidated Edge Server, and
-a single Forefront Threat Management Gateway 2010 server that is acting as an HTTP(S) reverse proxy.
Client computers are configured as shown in the following table:

Some users report that they are unable to participate in audio/video conferences by using the Lync Web App. You need to ensure that users are able to participate in audio/video conferences by using the Lync Web App. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Upgrade the operating system to Windows 7 Professional.
B) Extract the MSI from the executable and run the install.
C) Install the Lync Audio/Video ActiveX Plugin.
D) Install Microsoft Silverlight.

4. You support a customer whose network environment includes Microsoft Lync Server 2013 nterprise, with two Front End Servers and two Back End Servers. The Back End Servers are deployed in a high availability configuration. ou create a Front End pool named pool.contoso.com and implement DNS load balancing for client access to the Lync servers. our internal DNS records have the following configuration: Your Lync 2013 clients fail to sign in automatically. The trace log of failed sign-in attempt is as follows:

A) Create the following host records: Pool A 192.168.1.20 Pool A 192.168.1.21
B) Create the following host records: Pool A 192.168.1.10 Pool A 192.168.1.11
C) Create the following service record: _sip._tls.concoso.com SRV Priority 0, weight 0, port 5061, pooIOl.coato30.com
D) Create the following host records: Sip A 192.162.1.20 Sip A 192.163.1.21
E) Create the following service record: _sipinternal.tls.contoso.com SRV Priority 0, weight 0, port 5061, FrontEndServer1.contoso.com

5. DRAG DROP You support a customer whose network environment includes a Microsoft Lync Server 2013 Standard Edition deployed for instant messaging
(IM), presence, voice, video, audio conferencing, video conferencing, and Enterprise Voice workloads. Your customer also has an IP Private Branch Exchange (PBX), which the company plans to decommission within the next three months. Your customer has deployed a session initiation protocol (SIP) trunk solution from a service provider with the Lync Server 2013 environment. You are also using a media gateway connecting the Lync Server 2013 and IP PBX for voice between the IP PBX phones and the Lync 2013 phones. You have eliminated the Tl connection to the IP PBX and you are using Lync 2013 Enterprise Voice services for all public switched telephone network
(PSTN) calls for all users. IP PBX phone users connect to the company meeting by using Lync's dial-out capability. IP PBX phone users report the following issues:
-The name and number displayed for incoming calls are incorrect.
-When users make outgoing calls, call quality deteriorates over time to the point that they cannot hear the other participants.
-Outgoing calls to PSTN sometimes get re-order tones.
-Users who join the conference by using the Call Me feature report issues with incoming calls, affecting both display and voice quality. You are unable to reproduce the issues by using test phone lines on IP PBX and test Lync
client accounts on Lync Server 2013.
You decide to use a user's telephone to try to reproduce the problem. You need to capture troubleshooting details from the Lync Server 2013 environment of a test call that uses the executive IP PBX Which four commands should you run in sequence? (To answer, move the appropriate four actions from the list of actions to the answer area and arrange them in the correct order.)

Solutions: