Microsoft MB-240 Exam Syllabus Topics:

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

MB-240: Microsoft Dynamics 365 for Field Service Exam Certified Professional salary

The average salary of a MB-240: Microsoft Dynamics 365 for Field Service Exam Certified Expert in

• India - 6,00,327 INR
• United State - 60,000 USD
• England - 40,532 POUND
• Europe - 40,547 EURO

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Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics:

1. Configure field service applications (20-25%)

Configure general settings

• Configure proficiency models
• Configure territories, postal codes and organizational units
• Implement resource roles and categories
• Determine and configure field service security roles
• Determine and configure product and service categories
• Set defaults for work orders, bookings, the schedule board, and agreements
• Identify and configure field service entities
• Determine and configure resource scheduling options
• Configure characteristics and skills
• Determine and configure skill types

Configure product and service pricing

• Associate products and services with price lists
• Create a product or service
• Configure minimum charge amount and duration
• Define tax codes
• Set up price list validity dates
• Determine when a product has a default list price and a work order price list
• Add products and services to incidents

Configure bookable resources

• Configure geocoding
• Set up bookable resource categories, characteristics, and resource pay types
• Set up resource pools and crews
• Set up bookable resource territories
• Define start and end locations for resources
• Manage bookable resources
• Define work hours for resources
• Enable mapping functionality

Integrate other tools with Field Service

• Determine uses for Remote Assist
• Using Push Notifications on the mobile app
• Benefits of Connected Field Service
• Benefits of using Resource Scheduling Optimization

2. Manage work orders (15-20%)

• Configure booking status and work order status values
• Configure work orders, work order types, and priority
• Configure uses and capabilities for billing accounts, service accounts, and sub-accounts
• Configure work order lifecycle stages

Create and manage work orders

• Organize work orders and resources by geography
• Create a work order from an incident or an opportunity
• Associate a work order and a price list
• Identify processes to close a work order
• Add status and sub-status information to a work order

Manage incidents

• Attach Guides to Service Tasks
• Configure service task types
• Configure incident types
• Add service tasks, products, and services
• Configure Requirement Groups
• Configure Requirement Groups

3. Schedule and dispatch work orders (20-25%)

Manage scheduling options

• Enable scheduling board geocoding
• Determine when to use each scheduling option
• Move incomplete work orders
• Reassign and reschedule work orders
• Understand resource utilization
• Schedule work orders using Schedule Board and Schedule Assistant
• Manually schedule work orders

Implement the Schedule Board

• Create additional schedule boards
• Implement the integrated map feature
• Identify features and uses for Booking Requirements view
• Customize the schedule board
• Facility Scheduling
• Configure schedule boards
• Define booking rules

Implement the Schedule Assistant

• Specify a search radius
• Apply constraints to resource queries
• Filter data

Configure Resource Scheduling Optimization (RSO)

• Create optimizing profiles
• Configure optimization of resources
• Geocoding for travel time
• Define objectives and constraints

Configure Universal Resource Scheduling

• Fields passed from work order to requirements
• Components of Universal Resource Scheduling
• Determine Universal Resource Scheduling use scenarios
• Create requirement views
• Configure URS for field service
• Configure an entity to be schedulable

4. Manage field service mobility (10-15%)

Install and configure the mobile app

• Add Guides to HoloLens app
• Administer connected devices
• Configure the mobile app
• Configure actions that field agents can perform
• Assign security roles
• Configure display customizations
• Integrate with Dynamics 365 Guides

Manage mobile projects

• Publish a mobile project
• Modify configuration settings
• identify project artifacts that can be modified or edited
• Mobile Device Management, security and synchronization

5. Manage inventory and purchasing (10-15%)

Manage inventory

• Adjust inventory levels
• Set up inventory and warehouses
• View product inventory
• Transfer inventory
• Determine when to integrate inventory with Enterprise Resource Planning application

Manage purchasing and product returns

• Create return merchandise authorizations (RMAs) and return to vendor (RTV)
• Finalize returns
• Create purchase orders
• Determine the purchase order process
• Create a list of receivable products for a purchase order
• Determine product return options

6. Manage assets and agreements (10-15%)

Create and manage agreements

• Define Service Level Agreements (SLAs)
• Define and configure agreement preferences and settings
• Enable SLAs
• Configure automatic generation of invoices
• Add an SLA to a Work Order
• Using Entitlements
• Configure automatic generation of bookings
• Determine when to use agreements

Manage customer assets

• Associate work orders with customer assets
• Create and register customer assets
• Manage IoT devices
• Configure products to auto-create customer assets
• Configure Connected Field Service
• Determine opportunities for Internet of Things (IoT)
• Create child assets

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Intimate use mode

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Microsoft MB-240: Exam Content

The Microsoft MB-240 exam can only be taken in the English language. The candidates have to pay the fee of $165 to register for it. This certification test covers different question formats, including case studies, drag and drop, active screen, build list, short answer, and multiple choice. The number of questions varies from exam to exam and ranges from 40 to 60. The learners are allowed 120 minutes to complete the test.