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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Application Management plays a role in all applications. One of the key decisions to which they contribute is?

A. Who the vendor of the storage devices will be
B. Whether to buy an application or build it
C. Should application development be outsourced
D. Where the vendor of an application is located

Question 2

A consultant has made two recommendations to you in a report:
1.To include legal terminology in your Service Level Agreements (SLAs)
2.It is not necessary to be able to measure all the targets in an SLA
Which of the recommendations conform to Service Level Management good practice?

A. Both of the above
B. 1 only
C. Neither of the above
D. 2 only

Question 3

To add value to the business, what are the four reasons to monitor and measure?

A. Validate; Direct; Justify; Intervene
B. Evaluate; Diagnose; Justify; Intervene
C. Evaluate; Direct; Justify; Improve
D. Validate; Direct; Justify; Improve

Question 4

Which of the following is concerned with fairness and transparency?

A. Service Strategy
B. Capacity Management
C. Governance
D. Service Level Management

Question 5

"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?

A. Applications and Infrastructure
B. Functions and Processes
C. People, products and technology
D. Markets and Customers

Solutions: