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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

A) By encouraging widespread changes that involve the teams starting from scratch
B) By creating detailed plans that predetermine how to approach large changes
C) By encouraging the practising of routines to unlearn old habits and learn new ones
D) By making difficult decisions for the teams and providing step-by-step guidance

2. Several teams repeatedly resolve the same type of incident without addressing why it keeps occurring.
Which practice should be strengthened?

A) Deployment management
B) Service desk
C) Availability management
D) Problem management

3. An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
Which practice would MOST help the organization to achieve this?

A) Risk management
B) Monitoring and event management
C) Problem management
D) Service validation and testing

4. A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A) Deployment management
B) Business analysis
C) Problem management
D) Service continuity management

5. After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

A) Improving safety culture
B) Reducing technical debt
C) Using design thinking
D) Fostering a Lean culture

Solutions: