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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A) Collaborate and promote visibility
B) Progress iteratively with feedback
C) Focus on value
D) Keep it simple and practical

2. Which practice is MOST likely to benefit from the use of chatbots?

A) Service desk
B) Service level management
C) Continual improvement
D) Change enablement

3. What is the MAIN purpose of the 'discover' activity?

A) To maintain and monitor digital products
B) To secure and allocate resources efficiently
C) To develop and test digital productsTo develop and test digital products
D) To align product capabilities with consumer needs and strategy

4. Which of the following is NOT one of the steps in value stream mapping?

A) Mapping a 'to-be' value stream
B) Mapping of the 'as-is' value stream
C) Value stream management
D) Value stream identification

5. Which of the following is a key success metric for the 'acquire' activity?

A) Quality of the resources and services outsourced from suppliers
B) Number and impact of incidents and performance deviations
C) Negative impact of changes on service availability and performance
D) Service performance against the agreed SLA targets

Solutions: