Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Crowd service and technician management - Resource planning and scheduling |
| Master Data Management | 12% | - Organizational structure configuration - Partners, skills, and service contracts - Equipment, item, and service call setup |
| Service Execution & Completion | 16% | - Service call lifecycle - Effort, material, and expense recording - Forms, reports, and documentation |
| SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
| Reporting & Analytics | 14% | - Report templates and configuration - Standard reports and dashboards - Data export and analysis |
| Integration & Extensibility | 14% | - Smart forms and customizations - Security and permissions - Integration with SAP Service Cloud / C/4HANA |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.
- A. Automatic determination of activity effort and materials consumed
- B. Crowd workers can accept or reject assignments within a set time frame
- C. Intelligent scheduling to determine the best qualified technician
- D. Crowd workers can reschedule assignments within a set time frame
- E. Configurable onboarding platform to invite partners
Correct Answer: B,C,E 🗳️
Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management Solution? Choose Two correct answer.
- A. Outage protection
- B. Hardware redundancy control
- C. Sophisticated cloud firewall
- D. SSL- encrypted cloud communication
Correct Answer: C,D 🗳️
What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
- A. With this feature the dispatcher will see in the planning board in which step the technician currently is
- B. This feature does not help with automatic time recording
- C. With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
Correct Answer: A,B 🗳️
How do I resolve ERP synchronization errors? Choose Three correct answers.
- A. After identifying the problem and checking the ERP system, resolve the issues in the System Monitoring app.
- B. Go to the Administration app and resolve the issues there.
- C. First identify the problem and whether you need to correct something in the ERP.
- D. After identifying the problem and checking the ERP system, resolve the issues in the Administration app.
- E. In the System Monitoring app you will have an overview of the ERP errors. and the possibility of re- sending or reverting transactions.
Correct Answer: A,C,D 🗳️
Where do I find complete documentation about SAP FSM? Choose the correct answer.
- A. helpfiles.coresystems.net
- B. documents.coresystems.net
- C. documentation.coresystems.net
- D. docs.coresystems.net
Correct Answer: D 🗳️
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