Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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SAP C_TCRM20_70 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Interface & Navigation | 12% | - Role-Based Menus - Web Client Customizing |
| Administration & Reporting | 8% | - Basic Reporting & Analytics - CRM Administration Console |
| Technology & Integration | 12% | - Enhancement Framework - BDoc & Error Handling - CRM Middleware & Data Exchange |
| Basic Functions | 12% | - Partner Processing - Billing and Revenue - Pricing and Conditions |
| Transactional Processing | 8% | - Sales Transactions - Service Transactions - Marketing Elements |
| Business Scenarios | 8% | - End-to-End Process Flows - Integration with SAP ERP |
| SAP CRM Master Data | 12% | - Business Partner - Product Master - Organizational Management |
| Interaction Channels | 12% | - Mobile and E-Commerce Channels - Interaction Center - Web Client UI |
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