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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ Cart for all cases to minimize the implementation effort
B) Leverage OmniScripts for all use cases to minimize the training effort for the Sales Agents
C) Leverage guided selling OmniScripts for common use cases, and the CPQ Cart for other use cases
D) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy system's UI

2. Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing.
What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?

A) Model the customer data to Technical Products along with other Products and Services and create Decomposition relationships accordingly to send the right information within the callout tasks.
B) Create a custom integration adapter to fetch the customer info and pass it to the payload that will be sent to the external application.
C) Model the customer data as fields on Order and pass the fields along with the other attributes to the payload.
D) Model the customer data as multi picklist attributes within the cart and create Decomposition relationships accordingly to send the right information within the callout tasks.

3. Northern Trail Outfitters (NTO) has a 7-tier product hierarchy that they use to track products in their Enterprise Resource Planning (ERP) platform. Assuming this functionality is available in the Consumer Goods Cloud, what should a consultant at NTO determine which tier of data contains the information required to set up products in Consumer Goods Cloud INTO wishes to measure share-of-shelf ?

A) What tier has data describing the product with?
B) Which tier describes stock keeping units (SKL)?
C) There is no need to ask a question choose level 7
D) Which tier has the data you trust most?

4. With which object is the promotion object directly associated?

A) Retail Store
B) Products
C) Retail Store Group
D) Promotion Channel

5. ABC Telecom is using Communications Cloud for their enterprise customers. ABC Telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale or MACD order completes fulfillment for wholesale products. There are about 5,000 orders placed by each reseller throughout the day. There are hundreds of active reseller users present in the system.
How should a Consultant recommend that ABC Telecom integrate Communications Cloud with their assurance platform?

A) Use Platform Events and GetAsset API
B) Use Industries Order Management to inform the assurance platform as part of the orchestration plan
C) Use an on-demand data pull from Communications Cloud using the REST API from Service assurance
D) Use a Bulk API connector via middleware

Solutions: