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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
B. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
C. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
D. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)

Question 2

A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.
Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A. Add Loyalty lightning components to the site that show members their Loyalty program details, points balance, recent transactions, and currently assigned tiers.
B. Connect the website to the hotel's payment gateway
C. Associate the site with the new Hotel Group Loyalty Program
D. Create a site using the Experience Cloud site template called the Loyalty Member Portal
E. Associate the site with the new Hotel Group Loyalty Program using API integration endpoints

Question 3

A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
B. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
C. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
D. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.

Question 4

Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A. Issue tickets to a concert to any Loyalty member that posts a product review on social media
B. Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
C. Create a Loyalty program tier with member benefits to keep customers engaged.
D. Define a transactional point-based program, in which one point is earn for every dollar spent
E. Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity

Question 5

A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to create urgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member's last activity, including any purchase or points redemption, reaches 18 months.
What steps should a Loyalty Consultant follow to meet the retailer's requirement when implementing the new Loyalty program?

A. Set up a Qualifying Points currency and apply the expiration model 'Fixed Model'
B. Set up a Non-Qualifying Points currency, apply the expiration model 'Activity Model'
C. Set up a Qualifying Points currency and apply the expiration model 'Activity Model'
D. Set up a Non-Qualifying Points currency and apply the expiration model 'Fixed Model'

Solutions: