Exam Name: Salesforce Certified Field Service Consultant
Certification Provider: Salesforce
Corresponding Certification: Field Service Lightning program
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- Total Questions: 165
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- Total Questions: 165
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A Salesforce certification carries real weight with employers, and the Field-Service-Consultant exam is the gatekeeper. Prepare with TestKingFree and its 165 practice questions, and walk into the Salesforce Certified Field Service Consultant exam knowing what to expect.
Salesforce Field-Service-Consultant Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Field Service Data Model and Configuration | - Service appointments and scheduling basics - Service resources and territories - Work orders and work order management |
| Inventory and Asset Management | - Asset lifecycle management - Parts management and tracking |
| Scheduling and Dispatching | - Scheduling policies and optimization - Dispatcher Console functionality - Resource allocation and constraints |
| Service Execution and Workflows | - Service reports and completion processes - Work order lifecycle |
| Field Service Mobile | - Technician workflows - Mobile app configuration and usage - Offline capabilities and sync |
Salesforce Certified Field Service Consultant Exam: Common Questions Answered
The Field-Service-Consultant exam is the official Salesforce exam that leads to the Salesforce Certified Field Service Consultant certification, positioned at the Professional level. It validates the skills employers expect from certified professionals, and passing it is a concrete step forward in an IT career. It is also connected with other credentials in the same track, including Salesforce Certified Service Cloud Consultant, Salesforce Certified Administrator.
Yes. TestKingFree offers a free PDF demo of the Salesforce Certified Field Service Consultant material, so you can check the question style and answer quality before paying. After purchase, your product includes 365 days of free updates; once that period expires, you can extend the update service at a 50% discount from your member zone.
The Salesforce Certified Field Service Consultant exam is organized into 5 domains. The main ones include Inventory and Asset Management; Field Service Data Model and Configuration; Scheduling and Dispatching. Weightings tell you where to spend most of your study time, and the full topic breakdown is listed in the exam outline section above on this page.
If you take the Salesforce Certified Field Service Consultant exam within 60 days of your purchase and do not pass, you can apply for a full refund under the TestKingFree refund policy. The claim requires a scanned enrollment slip and your official Score Report in PDF, submitted within 2 days after the exam; claims are processed within 7 days. Note that the guarantee applies only to the corresponding exam — attempts taken within 3 days of purchase, downloaded-but-never-taken exams, free materials, and expired orders are not covered, and the candidate name must match the payer name. Prefer new material instead of a refund? You can swap for two free exam products of equal value and keep the update service on your original purchase. As for delivery, everything is instant: the download link reaches your mailbox within one minute of payment (contact support if nothing arrives within 2 hours), and there is no limit on how many computers you can install it on.
Recommended: Salesforce Certified Administrator or equivalent experience with Service Cloud and Field Service concepts Requirements like these can change, so before you book, confirm the current eligibility rules on the official page from Salesforce.
Salesforce Certified Field Service Consultant Sample Questions:
Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?
- A. Company colors
- B. Company style sheets
- C. Company address
- D. Company logo
Correct Answer: D 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?
- A. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
- B. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
- C. Create one Service Appointment and schedule it to two different Resources.
- D. Create two Service Appointments and schedule them to the same Resource.
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing theCustomer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
- A. Arrival Window Start
- B. Scheduled Start
- C. Scheduled End
- D. Arrival Window End
Correct Answer: A,D 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Work Types
- B. Entitlement Templates
- C. Entitlements
- D. Work Order Record Types
Correct Answer: A 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
AW Computing technicians use the field service mobile application exclusively since theyare always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?
- A. Enable drip feed to dispatch one service appointment per technician at a time.
- B. Set up auto dispatch to dispatch one work order for each technician at a time
- C. Set Send Appointment Notifications on Dispatch in the mobile settings to one.
- D. Instruct the dispatcher to only dispatch one work order toeach technician at a time.
Correct Answer: A 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
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