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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
HP Solution Positioning- Selling HP BSM solutions
  • 1. Return on investment messaging
  • 2. Competitive differentiation
  • 3. Value proposition
HP Business Service Management Portfolio- HP BSM solution components
  • 1. Service health and availability
  • 2. Infrastructure monitoring
  • 3. Application Performance Management
  • 4. Event and operations management
Sales Opportunities and Customer Engagement- Sales methodology
  • 1. Cross-selling and upselling
  • 2. Solution mapping
  • 3. Opportunity identification
  • 4. Objection handling
Solution Integration- Integration within HP software portfolio
  • 1. Service management integration
  • 2. Reporting and analytics
  • 3. Automation and orchestration
Business Service Management Fundamentals- Business Service Management concepts
  • 1. IT service lifecycle
  • 2. Business value of BSM
  • 3. Business-driven IT management
Customer Business Challenges- Identifying customer needs
  • 1. Business pain points
  • 2. Risk and compliance considerations
  • 3. Operational challenges

HP Selling HP Business Service Management Solutions Sample Questions:

1. Which HP BSM persona is most likely to manage subject matter experts that make up the network and application monitoring teams?

A) director of distributed systems
B) VP of operations
C) director of applications support
D) director of service management


2. What does HP APM monitor in order to improve application performance so that it aligns with business goals and service objectives?

A) Internet connectivity
B) Virtual device performance
C) Cloud activity
D) User experience


3. Which element of the HP BSM solution enables the HP key differentiator known as "Universal Event Correlation"?

A) stream-based event correlation
B) transaction-based event correlation
C) run time service model
D) performance and metric-gathering service plug-ins


4. What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)

A) operational and capital expense reduction
B) assured IT Infrastructure uptime
C) lowering total cost of ownership
D) return on investment
E) vendor and tool consolidation
F) reduction in event rates


5. With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?

A) director of mobile applications
B) director of security
C) director of service management
D) director of application quality


Solutions:

Question # 1
Answer: B
Question # 2
Answer: D
Question # 3
Answer: C
Question # 4
Answer: A,B,D
Question # 5
Answer: C

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