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Want to work at Microsoft? Passing the Microsoft Dynamics 365 Fundamentals (CRM) is the first step closer to that dream. TestKingFree equips the step with 161 practice questions for the MB-910 exam.

Microsoft MB-910 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Describe the capabilities of shared features (10-15%)10-15%- Describe the common elements
  • 1. Describe the user experience
  • 2. Describe security roles and teams
  • 3. Describe communications and collaboration
  • 4. Describe the out-of-box entities
- Describe reporting and analytics capabilities
  • 1. Describe the intelligence capabilities
  • 2. Describe reporting in Dynamics 365
Topic 2: Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe customer service insights
  • 1. Describe dashboards and analytics
  • 2. Describe AI insights for customer service
  • 3. Describe Customer Service Historical analytics
- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe the case management capabilities
  • 2. Describe the omnichannel experience
  • 3. Describe knowledge management capabilities
Topic 3: Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the sales management capabilities
  • 1. Describe territory management
  • 2. Describe sales analytics
  • 3. Describe forecasting
  • 4. Describe lead and opportunity management
- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the sales automation capabilities
  • 2. Describe the opportunity management workflow
  • 3. Describe the quote-to-cash workflow
Topic 4: Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe segments and leads
  • 1. Describe customer segments
  • 2. Describe account and contact management
  • 3. Describe lead management
- Describe the marketing capabilities
  • 1. Describe the core capabilities of Dynamics 365 Marketing
  • 2. Describe email marketing features
  • 3. Describe event management capabilities
Topic 5: Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities
- Describe the core capabilities
  • 1. Describe Resource Scheduling Optimization
  • 2. Describe connected Field Service and IoT integration
  • 3. Describe work order management

Microsoft Dynamics 365 Fundamentals (CRM) Exam FAQ — Reliable Answers

Yes — download the free Microsoft Dynamics 365 Fundamentals (CRM) demo and inspect the material before buying. Purchases include the right of free updating for 365 days, with latest versions emailed promptly upon release; renew afterward at 50% off.

$99 USD per attempt, 700 to pass. For busy professionals, one prepared attempt beats two rushed ones — work through the 161 practice questions for the MB-910 exam at TestKingFree first.

The Microsoft Dynamics 365 Fundamentals (CRM) blueprint covers 5 domains — including Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) (25-30%), Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) (10-15%), Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) (10-15%). Budget your limited hours by weighting; the complete outline above lists every subtopic.

The Microsoft Dynamics 365 Fundamentals (CRM) is Microsoft's certification exam for Microsoft Dynamics 365 Fundamentals, at the Fundamentals level. It's among the most authoritative credentials in the field — for those aiming at Microsoft careers, it's the first step. Related credentials include Microsoft Certified: Dynamics 365 Fundamentals (CRM).

Files arrive by automatic email within a minute of payment — unlimited devices, and 24/7 customer assisting if nothing shows up within 2 hours (check spam). Need an invoice? Email us your company name for a custom invoice made to your demand. If you fail the corresponding MB-910 exam within 60 days of purchase, we process a full refund within 7 days — send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Alternatively, exchange for two equal-value products free.

No formal prerequisites required; however, basic understanding of CRM concepts is recommended Vendors update eligibility rules over time, so verify the current requirements on the official page (official MB-910 exam page) before registering.

60 minutes for 40-50 questions. Time-pressed candidates should rehearse the clock: short timed sets on busy days, full simulations on free ones.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:

You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.
Match each tool to the reporting requirements.
Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right. Each tool may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Reference:
https://docs.microsoft.com/en-us/powerapps/user/export-excel-dynamic-worksheet

A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-microsoft-teams-dialer
https://docs.microsoft.com/en-us/power-platform/admin/set-up-onenote-integration-in-dynamics-365

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices. You need to limit the technicians" access to data. Which feature should you use?

  • A. Data loss prevention policy
  • B. Role-based security
  • C. Row-level security
  • D. Environment-level security
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.
You need to recommend the features that the company should implement to meet business requirements. Which features should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-work-order
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-offline
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

A company uses Dynamics 365 Sales.
The company plans to use Dynamics 365 Sales Insights.
You need to recommend features that meet the requirements.
Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-assistant
https://docs.microsoft.com/en-us/dynamics365/ai/sales/talking-points

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