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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

A) DataRaptor Extract Action
B) DataRaptor Post Action
C) DataRaptor Transform Action
D) Radio
E) Select

2. When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverageon their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?

A) Calculation Matrices
B) OmniStudio Action
C) DataRaptor Transform
D) DataRaptor Turbo

3. A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?

A) Conditional View
B) Flyouts
C) Styling
D) State

4. An existing OmniScript used to capture and update customer information displays the following information on the same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?

A) Use a Visualforce Page with the categories, labels, and the required validation
B) Use a Section to break the information and Headline to the title and a required icon in the input
C) Use Block elements to group and required property checked in some of the inputs
D) Use a template for each category and add custom code for the required validation

5. A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?

A) FlexCards
B) DataRaptors
C) OmniScripts
D) Integration Procedures

Solutions: