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HP Selling HP PPS ServiceOne Services Sample Questions:

1. What is true about HP Custom Contractual Services?

A) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years engagement.
B) HP Custom Contractual Services are linked to one hardware serial number.
C) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties, etc.).
D) The HP Custom Contractual Services can only be defined as one Service Level Agreement.

2. Which services can be offered for both printer and PC equipment? (Select two.)

A) Defective Media Retention
B) Maintenance Kit
C) PC Tracking and Recovery
D) Onsite Repair
E) Printer Installation
F) Asset Tagging

3. When do HP Care Pack Services need to be registered?

A) within 90 days after the purchase of the hardware
B) within 30 days after the expiration of the warranty
C) within 10 days after the purchase of the hardware
D) within 10 days after the purchase of the care pack

4. Which services correspond when a customer says yes to the following discovery question:"Does your IT budget require a different payment term than up-front?"

A) HP Defective Media Retention
B) HP Onsite Repair
C) HP Care Pack Services
D) HP Standard Contractual Services

5. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer needs to be able to add or remove devices from the same service engagement.
B) A customer needs an onsite technician to support the hardware fleet.
C) A customer has established security policies and procedures.
D) A customer has a high volume of sensitive data to protect.
E) A customer requires project management to deploy personal systems.
F) A customer is concerned about potential security breaches by irresponsible employees.

Solutions: