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Introduction to MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates for MB-240 Exam are seeking to prove fundamental Microsoft Dynamics 365 knowledge and skills. Before taking this exam, exam aspirants ought to have a solid fundamental information of the concepts shared in preparation guide.

It is suggested that professionals accustomed to the ideas and also the technologies represented here by taking relevant training courses. Candidates are expected to have some hands-on experience with configure geocoding, defining taxcodes, configuring service and product pricing, managing work orders, managing incidents, configuring service task types, implementing schedule board. After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Mobility and Devices Fundamentals to their clients and employers.

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  • Exam MB-200 & MB-240: Dynamics 365 for Field Service Functional Consultant Associate.
  • Latest Microsoft Dynamics 365 Field Service Exam MB-240 Questions and Answers;

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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Microsoft MB-240日本語 Exam Syllabus Topics:

SectionWeightObjectives
Manage the Field Service mobile app5–10%- Manage mobile user access, security, and synchronization
- Install, configure, and deploy mobile app
- Customize mobile forms, views, and offline capabilities
Manage work orders and customer assets25–30%- Create and manage work orders, work order types, and statuses
- Manage customer assets, asset hierarchies, and service history
- Process work order lifecycle: creation, assignment, completion, and closure
- Manage work order products, services, and skills requirements
Configure field service applications20–25%- Configure resources, resource types, and resource roles
- Configure service agreements, booking rules, and settings
- Configure incident types, service tasks, and products
- Configure core settings and administration areas
Schedule and dispatch work orders15–20%- Configure and use resource scheduling optimization (RSO)
- Configure scheduling parameters, booking statuses, and requirements
- Use schedule board, schedule assistant, and resource optimization
- Manage bookings, resource availability, and conflicts
Implement Microsoft Power Platform5–10%- Configure and use connected field service and IoT features
- Integrate with Power Apps, Power Automate, and Power BI
- Extend functionality with customizations and solutions
Manage inventory and purchasing5–10%- Configure inventory settings, warehouses, and product catalog
- Process inventory transactions: receive, transfer, adjust, and consume
- Manage purchasing, purchase orders, and vendor returns

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